Privacy Policy

1Information We Collect

We may collect personal information that you voluntarily provide to us, as well as information collected automatically when you interact with our website or services. This includes:

• Contact information, such as your name, mailing address, email address, and phone number
• Identification information necessary to verify your identity, such as your date of birth or Social Security number
• Credit report information obtained with your authorization for the purpose of providing our services
• Payment and billing information processed through our secure billing partners
• Technical information such as your IP address, browser type, and device information, collected automatically through cookies and similar technologies

2How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Prepare and submit dispute letters and correspondence with credit bureaus and creditors on your behalf
• Communicate with you regarding your account, case updates, and billing
• Verify your identity and prevent fraud
• Comply with applicable laws, regulations, and legal obligations
• Improve our website, services, and overall client experience

3How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With credit bureaus, creditors, and collection agencies, as necessary to dispute inaccurate or unverifiable information on your behalf
• With trusted service providers who assist us with billing, case management, and communications, under confidentiality obligations
• When required by law, court order, or governmental request
• With your explicit consent for any purpose not otherwise described in this policy

4Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can choose to disable cookies through your browser settings, though doing so may affect certain features of our website.

5Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly using the information below.

8Communications Consent

By providing your phone number and email address, you consent to receive calls, text messages, and emails from Danzell Elite Solutions LLC regarding your account and our services. Message and data rates may apply. You may opt out of text and email communications at any time by replying STOP or using the unsubscribe link provided.

9Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.